IT Support Specialist - network troubleshooting (Philadelphia, PA)

Silverline Hollow Health is a healthcare provider in Philadelphia with clinics and support teams, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with patient scheduling. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • On site in Philadelphia, with some flexibility after the first few months. • We reply to every applicant.