IT Support Specialist - network troubleshooting (Omaha, NE)

We are growing our team at Clearpath North Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 138 people based in Omaha. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with school calendars. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Omaha, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.