IT Support Specialist - network troubleshooting (Omaha, NE)

We are growing our team at Rivermark Cross Banking Services Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We keep decisions close to customers and expect people to explain things plainly. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with account openings. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Omaha. • Applications are reviewed on a rolling basis.