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IT Support Specialist - network troubleshooting (Oakland, CA)

Ironwood Sable Financial · Oakland, CA · full time

Ironwood Sable Financial is looking for an IT Support Specialist. The job centres on network troubleshooting for loan applications, and it would suit someone who likes steady, practical work. You would join a small organisation of about 31 people based in Oakland. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with loan applications. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Oakland. • Applications are reviewed on a rolling basis.

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