IT Support Specialist - network troubleshooting (Oakland, CA)

We are growing our team at Fernwood Thistle Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Collaboration between teachers and staff is strong. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with student accounts. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Oakland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.