IT Support Specialist - network troubleshooting (New Orleans, LA)

We are growing our team at Silverline Linden Inspection Services and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of about 633 people based in New Orleans. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in New Orleans. • We will tell you what to expect at each step of the hiring process.