IT Support Specialist - network troubleshooting (New Orleans, LA)

Redstone Kestrel Markets serves neighbourhoods around New Orleans with fresh food and everyday goods, and we need an IT Support Specialist to lead our network troubleshooting. We like people who know our customers by name. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with online orders. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in New Orleans. • Applications are reviewed on a rolling basis.