IT Support Specialist - network troubleshooting (New Orleans, LA)

Highbridge Beacon Markets Group operates grocery and general-merchandise stores around New Orleans. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 188 people based in New Orleans. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with promotions. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in New Orleans. • We reply to every applicant.