IT Support Specialist - network troubleshooting (New Orleans, LA)

We are growing our team at Fernwood Meridian Civic Services Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in New Orleans, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.