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IT Support Specialist - network troubleshooting (Nashville, TN)

Nova Meridian Inspection Services · Nashville, TN · part time

Nova Meridian Inspection Services is an inspection company in Nashville with field technicians and lab staff, and we need an IT Support Specialist to lead our network troubleshooting. Independence and accuracy are our product. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in Nashville. • Applications are reviewed on a rolling basis.

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