IT Support Specialist - network troubleshooting (Nashville, TN)

We are growing our team at Silverline Vale Water Authority Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Safety and public health guide our decisions. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Full-time, on a regular day shift. • On site in Nashville. • Applications are reviewed on a rolling basis.