IT Support Specialist - network troubleshooting (Minneapolis, MN)

We are growing our team at Lumen Lantern Property Management and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with resident events. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Minneapolis, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.