IT Support Specialist - network troubleshooting (Milwaukee, WI)

Stonegate Pike Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for school calendars, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Milwaukee. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Milwaukee. • We reply to every applicant.