IT Support Specialist - network troubleshooting (Miami, FL)

Cedar Forge Inspection Services tests and certifies buildings, pipelines and equipment around Miami. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Miami. • We reply to every applicant.