IT Support Specialist - network troubleshooting (Miami, FL)

We are growing our team at Harborlight Clear Health and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Continuing education is supported. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with electronic records. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Miami. • We will tell you what to expect at each step of the hiring process.