IT Support Specialist - network troubleshooting (Miami, FL)

We are growing our team at Silverline Vista Community Partners and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of more than 1,000 people based in Miami. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • On site in Miami. • Applications are reviewed on a rolling basis.