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IT Support Specialist - network troubleshooting (Miami, FL)

Nova Ashton Telecom · Miami, FL · part time

We are growing our team at Nova Ashton Telecom and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Technicians and office staff share information daily. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Miami. • Applications are reviewed on a rolling basis.

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