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IT Support Specialist - network troubleshooting (Madison, WI)

Lumen North Water Authority · Madison, WI · full time

Lumen North Water Authority supplies drinking water and treats wastewater for Madison and nearby communities, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Full-time, Monday to Friday. • On site in Madison. • We reply to every applicant.

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