IT Support Specialist - network troubleshooting (Madison, WI)

We are growing our team at Westbrook Birch Telecom and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Technicians and office staff share information daily. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.