IT Support Specialist - network troubleshooting (Madison, WI)

Highbridge Vista Learning Group operates schools and learning programmes around Madison, and we need an IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 92 people based in Madison. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Madison. • Applications are reviewed on a rolling basis.