IT Support Specialist - network troubleshooting (Madison, WI)

Cedar Thistle Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for attendance records, and it would suit someone who likes steady, practical work. We follow the school calendar and we like people who like learning. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with attendance records. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.