IT Support Specialist - network troubleshooting (Louisville, KY)

Bright Yarrow Inspection Services Group is looking for an IT Support Specialist. The job centres on network troubleshooting for test reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with test reports. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Louisville. • Applications are reviewed on a rolling basis.