IT Support Specialist - network troubleshooting (Louisville, KY)

Silverline Maple Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for capital projects, and it would suit someone who likes steady, practical work. You would join a small organisation of about 49 people based in Louisville. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Louisville. • We will tell you what to expect at each step of the hiring process.