IT Support Specialist - network troubleshooting (Louisville, KY)

Westbrook Cedar Hospitality runs guest-focused properties across the Louisville area. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 17 people based in Louisville. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with reviews and feedback. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Louisville. • We reply to every applicant.