IT Support Specialist - network troubleshooting (Little Rock, AR)

Amberfield Iron Property Management Group is looking for an IT Support Specialist. The job centres on network troubleshooting for resident events, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with resident events. Working arrangement • Full-time, with a steady weekday schedule. • On site in Little Rock. • We reply to every applicant.