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IT Support Specialist - network troubleshooting (Little Rock, AR)

Foxglove Stone Foods · Little Rock, AR · full time

Foxglove Stone Foods is looking for an IT Support Specialist. The job centres on network troubleshooting for cold storage, and it would suit someone who likes steady, practical work. We like people who take pride in what they make. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with cold storage. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Little Rock. • Applications are reviewed on a rolling basis.

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