IT Support Specialist - network troubleshooting (Knoxville, TN)

Highbridge Ashton Civic Services Partners supports public agencies in Knoxville with budgeting, records and programmes, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of more than 1,000 people based in Knoxville. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Full-time, on a regular day shift. • On site in Knoxville, with some flexibility after the first few months. • We reply to every applicant.