IT Support Specialist - network troubleshooting (Kansas City, MO)

Highbridge Technologies is looking for an IT Support Specialist. The job centres on network troubleshooting for exhibitions, and it would suit someone who likes steady, practical work. You would join a large organisation of about 543 people based in Kansas City. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Kansas City, with some flexibility after the first few months. • We reply to every applicant.