IT Support Specialist - network troubleshooting (Houston, TX)

Silverline Granite Property Management Group is looking for an IT Support Specialist. The job centres on network troubleshooting for lease renewals, and it would suit someone who likes steady, practical work. You would join a large organisation of about 644 people based in Houston. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with lease renewals. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with the possibility of becoming permanent. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.