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IT Support Specialist - network troubleshooting (Houston, TX)

Rivermark Summit Markets · Houston, TX · part time

Rivermark Summit Markets operates grocery and general-merchandise stores around Houston. We are hiring an IT Support Specialist to take on network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Houston. • We reply to every applicant.

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