IT Support Specialist - network troubleshooting (Houston, TX)

We are growing our team at Bluepeak Iron Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Families are partners. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Houston, with some flexibility after the first few months. • We reply to every applicant.