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IT Support Specialist - network troubleshooting (Houston, TX)

Ironwood Fern Foods Group · Houston, TX · full time

Ironwood Fern Foods Group makes sauces, snacks and prepared meals in Houston, and we need an IT Support Specialist to lead our network troubleshooting. We like people who take pride in what they make. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with sanitation schedules. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Houston. • Applications are reviewed on a rolling basis.

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