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IT Support Specialist - network troubleshooting (Houston, TX)

Bright Vista Water Authority · Houston, TX · part time

Bright Vista Water Authority operates treatment plants and pipelines around Houston, and we need an IT Support Specialist to lead our network troubleshooting. Our work is invisible when it goes well, and we are proud of that. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Houston. • We reply to every applicant.

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