IT Support Specialist - network troubleshooting (Houston, TX)

We are growing our team at Bluepeak Amber Water Authority and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Safety and public health guide our decisions. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • On site in Houston. • We reply to every applicant.