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IT Support Specialist - network troubleshooting (Honolulu, HI)

Stonegate Willow Insurance · Honolulu, HI · contract

Stonegate Willow Insurance sells home, auto and small-business insurance in Honolulu. We are hiring an IT Support Specialist to take on network troubleshooting. We care about how people feel on the worst day of their year. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • On site in Honolulu. • We reply to every applicant.

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