IT Support Specialist - network troubleshooting (Grand Rapids, MI)

Summit Lantern Property Management is a Grand Rapids property manager with leasing, maintenance and resident services. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a large organisation of more than 1,000 people based in Grand Rapids. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with lease renewals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.