IT Support Specialist - network troubleshooting (Fresno, CA)

We are growing our team at Northwind Fern Arts Center Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Everyone pitches in on show days. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Full-time, on a regular day shift. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.