IT Support Specialist - network troubleshooting (Fresno, CA)

Silverline Juniper Civic Services Group provides shared administrative services to local governments around Fresno. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 38 people based in Fresno. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with permits. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Fresno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.