IT Support Specialist - network troubleshooting (El Paso, TX)

Rivermark Lantern Learning Group operates schools and learning programmes around El Paso. We are hiring an IT Support Specialist to take on network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with enrolment. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in El Paso. • We reply to every applicant.