IT Support Specialist - network troubleshooting (El Paso, TX)

Clearpath Ivory Civic Services is looking for an IT Support Specialist. The job centres on network troubleshooting for public records, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in El Paso. • We reply to every applicant.