IT Support Specialist - network troubleshooting (El Paso, TX)

Redstone Thistle Construction Group is looking for an IT Support Specialist. The job centres on network troubleshooting for permits, and it would suit someone who likes steady, practical work. You would join a large organisation of about 581 people based in El Paso. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in El Paso. • Applications are reviewed on a rolling basis.