IT Support Specialist - network troubleshooting (Detroit, MI)

Cedar Kestrel Staffing is looking for an IT Support Specialist. The job centres on network troubleshooting for onboarding, and it would suit someone who likes steady, practical work. We are in the people business and act like it. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with onboarding. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Detroit, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.