IT Support Specialist - network troubleshooting (Denver, CO)

Foxglove Ashton Banking Services is a community-focused bank in Denver serving households and small businesses, and we need an IT Support Specialist to lead our network troubleshooting. We keep decisions close to customers and expect people to explain things plainly. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with card disputes. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Denver, with some flexibility after the first few months. • We reply to every applicant.