IT Support Specialist - network troubleshooting (Denver, CO)

Greenridge Linden Health provides primary and specialty care in Denver, and we need an IT Support Specialist to lead our network troubleshooting. You would join a large organisation of more than 1,000 people based in Denver. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with insurance authorisations. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Denver. • We will tell you what to expect at each step of the hiring process.