IT Support Specialist - network troubleshooting (Denver, CO)

Cedar Bridge Freight is looking for an IT Support Specialist. The job centres on network troubleshooting for claims, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with claims. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Denver. • Applications are reviewed on a rolling basis.