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IT Support Specialist - network troubleshooting (Dallas, TX)

Clearpath Water Authority · Dallas, TX · full time

Clearpath Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for capital projects, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.

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