IT Support Specialist - network troubleshooting (Dallas, TX)

Highbridge Group provides savings, lending and payment services from Dallas. We are hiring an IT Support Specialist to take on network troubleshooting. You would join a small organisation of about 50 people based in Dallas. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with vendor spend. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.