IT Support Specialist - network troubleshooting (Dallas, TX)

Redstone Kestrel Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for learning materials, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Dallas. • We will tell you what to expect at each step of the hiring process.