IT Support Specialist - network troubleshooting (Dallas, TX)

We are growing our team at Bright Sparrow Telecom Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 11 people based in Dallas. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Dallas, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.