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IT Support Specialist - network troubleshooting (Columbus, OH)

Nova Birch Arts Center · Columbus, OH · part time

Nova Birch Arts Center is an arts centre in Columbus with a full calendar of events, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer programmes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Columbus. • Applications are reviewed on a rolling basis.

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